MyMentone Support Hub

Welcome to the MyMentone parent app.

This support hub is here to provide you with everything you need to get started, information about key features, and how to make the most out of your app experience.

How to get started

STEP 1: Search for “MyMentone” on the App Store or Google Play to download and install the app. Alternatively, tap the appropriate button below using your mobile device:

App Store (Apple)
Google Play (Android)

STEP 2: Sign in using your existing Parent Code or linked social credentials. 

STEP 3: When you first use some app features, you may be asked to allow access to your information from other secure School sources (e.g. Parent Lounge). Please click ‘Allow’ to enable this access and ensure a seamless experience.

STEP 4: Start exploring your new app!

Key features

  • Icon_Announcements General communications including whole school, year level and class/mentor (home group) notices and announcements.
  • Icon_ParentHub The Parent Hub website is a central place to easily access key information across the School, including resources, important dates and guidance.
  • Icon_Absences Easily manage student absences through a simple and intuitive interface (for all school absences including Saturday sport).
  • Icon_StudentAnalytics Access information about student progress.
  • Icon_SportAndCocurricular Quick access to schedules and participant lists for your child's sport (Years 7 – 12) and S.M.A.R.T. Program (Years 8 – 12) activities.
  • Icon_LunchOrders Lunch orders for students from ELC to Year 8 can be placed online via Flexischools.
  • Icon_ParentLounge Parent Lounge is now at your fingertips, providing seamless access to essential information.
  • Icon_MGActive The MG Active app makes it much easier to manage student fitness gym bookings.
  • Icon_SchoolCalendar Never miss an event with our comprehensive calendar. View and share upcoming School events directly from your device.
  • Icon_Home The home screen offers quick access to key features of the app.
  • Icon_Notifications Keep track of important alerts and updates sent via push notifications, such as sport fixture changes.
  • Icon_More Securely access a categorised list of resources, including service providers, parent resources, and other information.

FAQs

How do I download and access the app?

Search for “MyMentone” on the App Store (Apple) or Google Play (Android) to download and install the app.

Do I need to create a login to access the app? No, you can sign in using your existing Parent Code or linked social credentials. You will only need to do this on your first login or after 90 days of app inactivity.

What if I forget my password?

You can manage your parent account password and link personal accounts by clicking here.

Where can I find my parent code?

Your parent code can be found in the following locations on Parent Lounge:

Parent Details > Parent Details > Parent Code

Accounts & Payments > School Fees Account > Parent Code

It is also listed on your fee statements next to ‘ACCOUNT NUMBER’.

Will I now receive all communications about my child via the app?

Please note that while newsletters and notices of a general nature will be delivered through the app, critical or personal messages – such as direct updates from teachers to parents, and targeted communications at a class or individual level – will continue to be communicated through our email system.

Can both parents/carers access the app on separate devices?

Yes, all parents/carers will be able to sign in using their existing Parent Code or linked social credentials.

What is the difference between 'Announcements' and 'Notifications'?

The ‘Announcements’ section displays all school notices currently visible on the app. The ‘Notifications’ indicates all messages that have been sent via ‘push notification’.

Please note that all school communications sent through the MyMentone app are also sent via push notification.

I prefer accessing Parent Lounge and other platforms on my computer. Can I still do that?

Yes, you can do that by clicking here on your computer.

Can I add School Calendar events to my personal device calendar?

Yes, simply click on the event you’re interested in, then select the three dots in the top right corner. From there, choose ‘Add to Calendar’ and follow the prompts. You can also use this menu to ‘Share’ the event with family and friends.

Is the app secure?

Yes, MyMentone uses single sign-on (SSO) technology and best practice data encryption protocols to ensure secure access across our School platforms.

How can I ensure my app is always up to date?

Enable automatic app updates in your device settings to ensure you’re always using the latest version of the MyMentone app.

iPhone instructions
Android instructions

Why am I not receiving push notifications?

Please ensure that ‘Allow push notifications’ is enabled in the app (More > Settings > Notifications) and that MyMentone app notifications are enabled in your general device settings.

If you are still experiencing issues with push notifications, please go through the steps listed in the ‘What do I do if I encounter a technical issue?‘ FAQ below.

What do I do if I encounter a technical issue?

If your app isn’t functioning properly, here are some steps you can take to troubleshoot the issue:

  • Check for updates:Please make sure your device is running the latest versions of its operating system (iOS or Android) and the MyMentone app to ensure optimal performance.
  • Check internet connection: Ensure your device has a stable internet connection.
  • Restart the app: Close the app completely and then reopen it.
  • Restart your device: Sometimes, restarting your device can resolve app issues.
  • Reinstall the app: Uninstall the MyMentone app and then reinstall it from the App Store/Google Play.
  • Contact support: If none of the above steps work, please contact ITAssist@mentonegrammar.net for assistance.